Privacy Policy

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

We collect, use and are responsible for certain personal information about you. When we do so we are subject to various laws in the United States.

It would be helpful to start by explaining some key terms used in this policy:

We, us, our

HANGER Inc. and tradenames under which HANGER Inc. may do business.

Data officer

Our representative and data protection officer can be reached at info@hanger.life.

Personal info

Any information relating to an identified or identifiable individual.

Special category

Personal information revealing trade or job history.

We may collect and use the following personal information that identifies, relates to, describes, is reasonable capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

Categories of personal information:

• Identifiers such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, device identifier, email address, account name, and other similar identifiers;
• Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, physical characteristics or description, address, telephone number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information;
• Characteristics of protected classifications under state or federal law;
• Commercial information such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies;
• Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet web site, application, or advertisement);
• Geolocation data;
• Professional or employment-related information;
• Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA);
• Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

This personal information is required to provide products and services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing products and services to you.

We collect most of this personal information directly from you — in person, by telephone, text, email and via our website and apps. However, we may also collect information:

• From publicly accessible sources (e.g., industry reports, newsletters, websites, or event publications);
• Directly from a third party (e.g., companies you may have worked for or done business with);
• From a third party with your consent (e.g., your bank or social media service);
• From cookies on our website; and
• Via our IT systems — including door entry systems and reception logs, automated monitoring of our websites and other technical systems (computer networks and connections, CCTV and access control systems, communications systems, email and instant messaging systems).

Under data protection law, we can only use your personal information if we have a proper reason for doing so — for example:

• To comply with our legal and regulatory obligations;
• For the performance of our contract with you or to take steps at your request before entering into a contract;
• For our legitimate interests or those of a third party; or
• Where you have given consent.

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

The list below explains what we use (process) your personal information for and our reasons for doing so:

• To provide products and services to you for the performance of our contract with you or to take steps at your request before entering into a contract;
• To prevent and detect fraud against you or for our legitimate interests or those of a third party — to minimize fraud that could be damaging for us and for you;
• Conducting checks to identify our customers and verify their identity in order to screen for financial and other sanctions or embargoes;
• Other processing necessary to comply with professional, legal, and regulatory obligations that apply to our business;
• Ensuring business policies are adhered to (e.g. security and internet use) for our legitimate interests or those of a third party so we follow our own internal procedures and deliver the best service to you;
• Operational reasons, such as improving efficiency, training, and quality control;
• Ensuring the confidentiality of commercially sensitive information for our legitimate interests, to protect trade secrets and other commercially valuable information, and to comply with our legal and regulatory obligations;
• Statistical analysis to help us manage our business in relation to financial performance, customer base, product range, or other efficiency measures;
• Preventing unauthorized access and modifications to systems to detect criminal activity and comply with our legal and regulatory obligations;
• Updating customer records so we can keep in touch about existing orders and new products;
• Statutory returns to comply with our legal and regulatory obligations;
• Ensuring safe working practices, staff administration, and assessments;
• Marketing our services and those of selected third parties to existing and former customers, third parties who have previously expressed an interest, and third parties with whom we have had no previous dealings — all for our legitimate interests to promote our business;
• External audits and quality checks (e.g. for ISO or Investors in People accreditation and the audit of our accounts).

The above list does not apply to special category personal information, which we will only process with your explicit consent.

We may use your personal information to send you updates by email, text message, telephone, or post about our products and services, including exclusive offers, promotions, or new products and services.

We have a legitimate interest in processing your personal information for promotional purposes (see “How and Why We Use Your Personal Information” above). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

We will always treat your personal information with the utmost respect and never sell it to other organizations outside the HANGER group for marketing purposes.

You have the right to opt out of receiving promotional communications at any time by:

• Contacting us at info@hanger.life;
• Using the “unsubscribe” link in emails or “STOP” reply in texts; or
• Updating your marketing preferences on our application.

We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business.

We routinely share personal information with:

• Our affiliates, including companies within the HANGER group;
• Service providers we use to help deliver our products and services to you;
• Other third parties we use to help us run our business, such as marketing agencies or website hosts;
• Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers;
• Our insurers and brokers;
• Our banks.

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect it. We also impose contractual obligations on service providers to ensure they can only use your personal information to provide services to us and to you. We may also share personal information with external auditors, e.g., in relation to ISO accreditation and the audit of our accounts.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

We have not sold or disclosed to a third party any personal information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household other than the information you have specifically indicated to us that you need us to share in order for you to be able to use our application as intended.

Information may be held at our offices and those of our group companies, third-party agencies, service providers, representatives, and agents as described above (see “Who We Share Your Personal Information With”).

We will keep your personal information while you have an account with us or while we are providing products and services to you. Thereafter, we will keep your personal information for as long as is necessary:

• To respond to any questions, complaints, or claims made by you or on your behalf;
• To show that we treated you fairly; or
• To keep records required by law.

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information. When it is no longer necessary to retain your personal information, we will delete or anonymize it.

You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to exercise the following rights free of charge:

Disclosure of personal information we collect. You have the right to know:

• The categories of personal information we have collected about you;
• The categories of sources from which the personal information is collected;
• Our business or commercial purpose for collecting or selling personal information;
• The categories of third parties with whom we share personal information, if any; and
• The specific pieces of personal information we have collected about you.

Please note that we are not required to retain personal information collected for a single one-time transaction if, in the ordinary course of business, that information is not retained; re-identify or otherwise link any data that is not maintained in a manner that would be considered personal information; or provide the personal information to you more than twice in a 12-month period.

Personal information sold or used for a business purpose. In connection with any personal information we may sell or disclose to a third party for a business purpose, you have the right to know the categories of personal information that were sold and the categories of third parties to whom the personal information was sold, and the categories of personal information that we disclosed about you for a business purpose.

You have the right to opt out of the sale or disclosure of your personal information. If you exercise this right, we will refrain from selling your personal information unless you subsequently provide express authorization. To opt out, visit our homepage and click the “Do Not Sell My Personal Information” link.

Right to deletion. Subject to certain exceptions below, on receipt of a verifiable request from you, we will delete your personal information from our records and direct any service providers to delete your personal information from their records.

Please note that we may not delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Protection against discrimination. You have the right not to be discriminated against by us because you exercised any of your rights under the CCPA. We cannot, among other things, deny goods or services to you; charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; provide a different level or quality of goods or services to you; or suggest that you will receive a different price, rate, level, or quality of goods or services.

We may charge a different price or rate or provide a different level or quality of services to you if that difference is reasonably related to the value provided to our business by your personal information.

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you would like to exercise any of your rights as described in this Privacy Policy, please call or email us. Please note that you may only make a CCPA-related data access or data portability disclosure request twice within a 12-month period.

If you choose to contact us directly by phone or in writing, you will need to provide us with:

• Enough information to identify you (e.g., your full name, email address, phone number, or account number);
• Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill); and
• A description of what right you want to exercise and the information to which your request relates.

We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf.

Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.

This privacy notice was published on June 15, 2022 and last updated on June 15, 2022.

We may change this privacy notice from time to time. When we do, we will inform you via email or notification through our application and website.

Please contact us by email if you have any questions about this privacy policy or the information we hold about you.

Email

info@hanger.life

For the terms of service that go alongside this policy, see our Terms of Use.

If you would like this notice in another format (for example: audio, large print, braille), please contact us.